1.GENERAL
Chunari Fashion (Chunari Fashion Medium, “we”, “us” or “our”) is managing and
operating the mobile application/website https://______ (collectively
referred to as the “Chunari Fashion Medium”), through which it inter alia facilitates
the sale and purchase of apparel, footwear and accessories and any other products
under the brand name “Chunari Fashion” (“Products”) to the users of the Chunari
Fashion Medium (“User” or “Users” or “you” or “your”).
This delivery and shipping policy (“Policy”), together with the Terms sets out our
policies and procedures towards delivery and shipping of Products purchased on the
Chunari Fashion Medium.
We provide shipping and delivery of our Products to addresses with pin-codes within
India. We aim to provide the best customer experience for you by tying-up and
partnering with leading logistics service providers to handle your order in the best
possible way and to ensure that you have a hassle-free experience in receiving the
Product that you have ordered from the Chunari Fashion Medium. We make all
commercially reasonable endeavours to ensure that the Products are delivered to
you in a timely fashion.
By agreeing to use the Chunari Fashion Medium and/ or purchasing a Product on the
Chunari Fashion Medium, you agree to be bound by the terms of this Policy without
modification. We encourage you to read and understand the terms of this Policy
every time you visit the Chunari Fashion Medium. If you do not agree to the terms
contained in this Policy, you are advised not to use, access or transact on the Chunari
Fashion Medium.
- TERMS OF SHIPPING AND DELIVERY
We partner with third party logistic service providers in order to effectuate Product
shipping and delivery to you (“Logistic Partners”). We shall provide the details of the
Logistic Partner which will be responsible for processing the shipping and delivery of
any Product(s) purchased by you on the Chunari Fashion Medium at the time such
Product is processed and successfully handed over to the Logistic Partner by us. Our
standard dispatch timelines range from _ (_) working days within India
from the date of completion of order of the Product. However, the orders on the
Chunari Fashion Medium that are placed for customisation will have a different
timeline ad shall that be communicate to the customer on their emails. In any case
the user will be provided with an estimated timeline for the delivery of the Product
purchased from the Chunari Fashion Medium. You agree and understand that
though we effectuate Product delivery to the Users through our Logistic Partners, we
reserve the right to ship and deliver the Products on our own without engaging any
Logistic Partners or third party service providers.
You agree and understand that though we endeavour to ship and deliver our
Products worldwide, we may, in our sole discretion determine a select list of areas
which are unserviceable for delivery of Products. We or our Logistic Partners do not
provide shipping and delivery services in such unserviceable areas and may not
process your orders on the Chunari Fashion Medium in such cases. In the event an
area has been deemed unserviceable by us, we shall notify such user at the time of
placing an order for purchase of Products on the Chunari Fashion Medium. You may
also verify whether an area is unserviceable for deliveries by us by entering the
relevant area pin-code on the Chunari Fashion Medium.
You agree and acknowledge that to effectuate timely delivery of the purchased
Products to you we may inquire or collect specific information like your name,
shipping address, billing address, landmarks, contact details, etc. You shall ensure
that all information that is submitted by you to us on the Chunari Fashion Medium is
true, complete, accurate and sufficient to identify the actual place of delivery. You
understand that you shall bear absolute liability in case of any failure by us in
delivering the purchased Products due to your failure to provide correct, complete,
sufficient and accurate information at the time of placing the order. It is further
clarified that we shall not be liable in any manner and at any point in time due to
your failure to provide correct and complete information.
We will attempt to deliver the purchased Product to your designated address within
the estimated timeline of delivery notified to you. In the event you are not available
or present to accept the delivery of the Product, our Logistic Partners will make a
maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the
third delivery attempt is unsuccessful and you continue to remain unavailable, we
reserve the right to cancel the order of the purchased Products at our sole discretion
and process the return of such Product to us. The orders once placed won’t be
cancelled. We further reserve the right to deliver the products at the additional
delivery cost that shall be borne by you and paid in advance.
While we make reasonable endeavours in ensuring that purchased Products are
delivered to you in a timely manner and within the timeline notified to you, you
accept and acknowledge that the delivery may be delayed on account of:
(a) Logistical issues beyond our control;
(b) Unsuitable weather conditions;
(c) Political disruptions, strikes, employee-lockouts, etc.;
(d) Acts of God such as floods, earthquakes, etc.;
(e) Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by writing
to your email ID and/or mobile number registered with us. We disclaim all liabilities
that may arise on account of our failure to inform or notify you of delays in the
delivery of purchased Products on the Chunari Fashion Medium. Further, we shall be
under no obligation to compensate you for any claim that may otherwise arise on
account of delay in the shipment or delivery or use of the purchased Products.
We endeavour to engage Logistic Partners, employees, agents with the highest
regard for ethics and integrity; and behave in a fashion that exudes thorough
professionalism, competence and good mannerism. You agree and acknowledge that
the actions, inactions of delivery individuals are not in our control, and it is not
possible for us to monitor and observe each delivery executive. Since we are merely
facilitating delivery of a Product purchased by you, we shall not be liable for any acts
or omissions on part of our delivery agents, employees, or personnel and/ or the
Logistic Partner or their employees, agents, or personnel including deficiency in
service, wrong delivery of Product, time taken to deliver the Product, Product
package tampering, etc. For the sake of abundant clarity, it is stated that any illmannerism, impoliteness, discourtesy or offensiveness shown by our delivery
executives or the employees, agents, personnel of the Logistic Partners is beyond
our control and any issue arising between you and our delivery executive or an
employee, agent, personnel of the Logistic Partner will have to be resolved by the
you, independently. You agree and acknowledge that you will not hold us
responsible or require us to settle, mediate or resolve any disputes between you and
the delivery personnel delivering the Products to you.
Once you place an order on the Chunari Fashion Medium, we process such order and
hand over the purchased Product to our Logistic Partner. The User will receive a
unique tracking identity number once the purchased Product is handed over to the
Logistics Partner, which will enable the User in tracking the status of delivery of the
purchased Products. The User may use the tracking identity number on theChunari
Fashion Medium or the website and/or the mobile application of the Logistic Partner
to check the status and location of the purchased Product and its estimated time of
delivery. Our customer service team coordinates with the Logistic Partners to ensure
that the Products are delivered to you at the earliest and make all reasonable efforts
in ensuring that the Logistic Partners update the tracking status of the purchased
Products on a real time basis. It is clarified that we engage third party service
providers to effectuate deliveries of the Products and hence, we do not guarantee
the accuracy or correctness of the tracking status and the status may be subject to
inconsistencies arising out of time-lags in updating the information and/ or other
technical difficulties which are not in our control.
We reserve the right to charge or collect shipping fees on Products from time to time.
Shipping charges may vary based on the value of the Product, type of Product, area
of delivery, payment mechanism, etc,. You agree that we are authorized to collect,
on behalf of the Logistic Partner, the shipping and delivery fees for the delivery
service provided by the Logistic Partner. In the event we charge a shipping fees for
the delivery of a purchased Product, such shipping fees will not be refunded by us
pursuant to any return request raised by you. However, we may make exceptions
and refund the shipping fees in the event a defected, damaged, deficient or incorrect
Product (for reasons attributable to, and accepted by us after due verification in our
sole discretion) has been delivered. You acknowledge and accept that the title and
risk of all Products ordered by you shall pass on to you upon the delivery of the
purchased Products to you.
In the event a defected, damaged, deficient or incorrect Product is received and
returned, you shall inform us within 24 (hours) from the receipt of the product.
Return of purchased Products are facilitated through our reverse-Logistics Partners.
On receipt of request for return of Product for the defects, damaged, deficient or
incorrect Product on the Chunari Fashion Medium and the same being duly
acknowledged by us, our reverse-Logistics Partners shall get in touch with you in
order to collect the purchased Products from you. However, the returns for defects,
damaged and deficient or incorrect Product shall be at our sole discretion. For the
purpose of this clause, we process returns and exchanges of purchased Products in
accordance our Policies. - Contact Us
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