1. DELIVERY AND SHIPPING POLICY1.GENERALChunari Fashion (Chunari Fashion Medium, “we”, “us” or “our”) is managing andoperating the mobile application/website https://______ (collectivelyreferred to as the “Chunari Fashion Medium”), through which it inter alia facilitatesthe sale and purchase of apparel, footwear and accessories and any other productsunder the brand name “Chunari Fashion” (“Products”) to the users of the ChunariFashion Medium (“User” or “Users” or “you” or “your”).This delivery and shipping policy (“Policy”), together with the Terms sets out ourpolicies and procedures towards delivery and shipping of Products purchased on theChunari Fashion Medium.We provide shipping and delivery of our Products to addresses with pin-codes withinIndia. We aim to provide the best customer experience for you by tying-up andpartnering with leading logistics service providers to handle your order in the bestpossible way and to ensure that you have a hassle-free experience in receiving theProduct that you have ordered from the Chunari Fashion Medium. We make allcommercially reasonable endeavours to ensure that the Products are delivered toyou in a timely fashion.By agreeing to use the Chunari Fashion Medium and/ or purchasing a Product on theChunari Fashion Medium, you agree to be bound by the terms of this Policy withoutmodification. We encourage you to read and understand the terms of this Policyevery time you visit the Chunari Fashion Medium. If you do not agree to the termscontained in this Policy, you are advised not to use, access or transact on the ChunariFashion Medium.
  2. TERMS OF SHIPPING AND DELIVERY
    We partner with third party logistic service providers in order to effectuate Product
    shipping and delivery to you (“Logistic Partners”). We shall provide the details of the
    Logistic Partner which will be responsible for processing the shipping and delivery of
    any Product(s) purchased by you on the Chunari Fashion Medium at the time such
    Product is processed and successfully handed over to the Logistic Partner by us. Our
    standard dispatch timelines range from _ (_) working days within India
    from the date of completion of order of the Product. However, the orders on the
    Chunari Fashion Medium that are placed for customisation will have a different
    timeline ad shall that be communicate to the customer on their emails. In any case
    the user will be provided with an estimated timeline for the delivery of the Product
    purchased from the Chunari Fashion Medium. You agree and understand that
    though we effectuate Product delivery to the Users through our Logistic Partners, we
    reserve the right to ship and deliver the Products on our own without engaging any
    Logistic Partners or third party service providers.
    You agree and understand that though we endeavour to ship and deliver our
    Products worldwide, we may, in our sole discretion determine a select list of areas
    which are unserviceable for delivery of Products. We or our Logistic Partners do not
    provide shipping and delivery services in such unserviceable areas and may not
    process your orders on the Chunari Fashion Medium in such cases. In the event an
    area has been deemed unserviceable by us, we shall notify such user at the time of
    placing an order for purchase of Products on the Chunari Fashion Medium. You may
    also verify whether an area is unserviceable for deliveries by us by entering the
    relevant area pin-code on the Chunari Fashion Medium.
    You agree and acknowledge that to effectuate timely delivery of the purchased
    Products to you we may inquire or collect specific information like your name,
    shipping address, billing address, landmarks, contact details, etc. You shall ensure
    that all information that is submitted by you to us on the Chunari Fashion Medium is
    true, complete, accurate and sufficient to identify the actual place of delivery. You
    understand that you shall bear absolute liability in case of any failure by us in
    delivering the purchased Products due to your failure to provide correct, complete,
    sufficient and accurate information at the time of placing the order. It is further
    clarified that we shall not be liable in any manner and at any point in time due to
    your failure to provide correct and complete information.
    We will attempt to deliver the purchased Product to your designated address within
    the estimated timeline of delivery notified to you. In the event you are not available
    or present to accept the delivery of the Product, our Logistic Partners will make a
    maximum of 3 (three) attempts to deliver the purchased Product(s) to you. If the
    third delivery attempt is unsuccessful and you continue to remain unavailable, we
    reserve the right to cancel the order of the purchased Products at our sole discretion
    and process the return of such Product to us. The orders once placed won’t be
    cancelled. We further reserve the right to deliver the products at the additional
    delivery cost that shall be borne by you and paid in advance.
    While we make reasonable endeavours in ensuring that purchased Products are
    delivered to you in a timely manner and within the timeline notified to you, you
    accept and acknowledge that the delivery may be delayed on account of:
    (a) Logistical issues beyond our control;
    (b) Unsuitable weather conditions;
    (c) Political disruptions, strikes, employee-lockouts, etc.;
    (d) Acts of God such as floods, earthquakes, etc.;
    (e) Other unforeseeable circumstances.
    In such events of delay, we shall make reasonable attempt to inform you by writing
    to your email ID and/or mobile number registered with us. We disclaim all liabilities
    that may arise on account of our failure to inform or notify you of delays in the
    delivery of purchased Products on the Chunari Fashion Medium. Further, we shall be
    under no obligation to compensate you for any claim that may otherwise arise on
    account of delay in the shipment or delivery or use of the purchased Products.
    We endeavour to engage Logistic Partners, employees, agents with the highest
    regard for ethics and integrity; and behave in a fashion that exudes thorough
    professionalism, competence and good mannerism. You agree and acknowledge that
    the actions, inactions of delivery individuals are not in our control, and it is not
    possible for us to monitor and observe each delivery executive. Since we are merely
    facilitating delivery of a Product purchased by you, we shall not be liable for any acts
    or omissions on part of our delivery agents, employees, or personnel and/ or the
    Logistic Partner or their employees, agents, or personnel including deficiency in
    service, wrong delivery of Product, time taken to deliver the Product, Product
    package tampering, etc. For the sake of abundant clarity, it is stated that any illmannerism, impoliteness, discourtesy or offensiveness shown by our delivery
    executives or the employees, agents, personnel of the Logistic Partners is beyond
    our control and any issue arising between you and our delivery executive or an
    employee, agent, personnel of the Logistic Partner will have to be resolved by the
    you, independently. You agree and acknowledge that you will not hold us
    responsible or require us to settle, mediate or resolve any disputes between you and
    the delivery personnel delivering the Products to you.
    Once you place an order on the Chunari Fashion Medium, we process such order and
    hand over the purchased Product to our Logistic Partner. The User will receive a
    unique tracking identity number once the purchased Product is handed over to the
    Logistics Partner, which will enable the User in tracking the status of delivery of the
    purchased Products. The User may use the tracking identity number on theChunari
    Fashion Medium or the website and/or the mobile application of the Logistic Partner
    to check the status and location of the purchased Product and its estimated time of
    delivery. Our customer service team coordinates with the Logistic Partners to ensure
    that the Products are delivered to you at the earliest and make all reasonable efforts
    in ensuring that the Logistic Partners update the tracking status of the purchased
    Products on a real time basis. It is clarified that we engage third party service
    providers to effectuate deliveries of the Products and hence, we do not guarantee
    the accuracy or correctness of the tracking status and the status may be subject to
    inconsistencies arising out of time-lags in updating the information and/ or other
    technical difficulties which are not in our control.
    We reserve the right to charge or collect shipping fees on Products from time to time.
    Shipping charges may vary based on the value of the Product, type of Product, area
    of delivery, payment mechanism, etc,. You agree that we are authorized to collect,
    on behalf of the Logistic Partner, the shipping and delivery fees for the delivery
    service provided by the Logistic Partner. In the event we charge a shipping fees for
    the delivery of a purchased Product, such shipping fees will not be refunded by us
    pursuant to any return request raised by you. However, we may make exceptions
    and refund the shipping fees in the event a defected, damaged, deficient or incorrect
    Product (for reasons attributable to, and accepted by us after due verification in our
    sole discretion) has been delivered. You acknowledge and accept that the title and
    risk of all Products ordered by you shall pass on to you upon the delivery of the
    purchased Products to you.
    In the event a defected, damaged, deficient or incorrect Product is received and
    returned, you shall inform us within 24 (hours) from the receipt of the product.
    Return of purchased Products are facilitated through our reverse-Logistics Partners.
    On receipt of request for return of Product for the defects, damaged, deficient or
    incorrect Product on the Chunari Fashion Medium and the same being duly
    acknowledged by us, our reverse-Logistics Partners shall get in touch with you in
    order to collect the purchased Products from you. However, the returns for defects,
    damaged and deficient or incorrect Product shall be at our sole discretion. For the
    purpose of this clause, we process returns and exchanges of purchased Products in
    accordance our Policies.
  3. Contact Us
    If you have any questions about this Shipping Policy, You can contact Us:
    ● By visiting this page on our website: https://_________